Refund Policy

1. Overview & Philosophy

1.1 At Custom Songs For Life, every song we create is a fully custom, made-to-order digital product, individually composed, recorded, and produced to match the specific details and preferences of each Customer's order. No two songs are alike, and each one is created exclusively for you.

1.2 Because of the bespoke and irreversible nature of custom digital content creation, our refund policy necessarily reflects the significant time, skill, and creative resources invested in each order from the moment production begins. We encourage all Customers to review this Refund Policy carefully before placing an order.

1.3 This policy is intended to be fair and transparent. We are committed to resolving any concerns through our Revision Policy before a refund becomes necessary, and we will work with you in good faith where genuine issues arise.

2. No Refunds After Delivery

2.1 Once the final custom song files (in MP3 and/or WAV format) have been delivered to the Customer's email address, no refund will be issued. This is a firm policy that applies in all circumstances except those expressly listed in Section 5 (Eligible Refund Situations) of this policy.

2.2 IMPORTANT — Download Constitutes Acceptance. The act of downloading the delivered MP3 or WAV files constitutes the Customer's acknowledgment that the order has been received, reviewed, and accepted as satisfactory. Once the delivered files have been downloaded, no refund claim based on dissatisfaction with the creative outcome will be considered. Customers are strongly encouraged to listen to the song via the streaming preview link provided in the delivery email — valid for 7 days — before downloading if they wish to preserve their revision right.

2.3 This approach is consistent with widely recognized digital goods legislation, including the European Union's Consumer Rights Directive and equivalent consumer protection frameworks, which provide that custom-made or personalized digital content that has been accessed or delivered is exempt from standard "change of mind" return rights.

2.4 By placing an order and accepting delivery of the song files, you acknowledge and agree to this policy. You are strongly encouraged to make full use of your included free revision (see Section 6 of this policy) before concluding that you are dissatisfied with your order.

2A. EU/UK Customers — Right of Withdrawal Waiver

2A.1 Under the EU Consumer Rights Directive (2011/83/EU), Article 16(m), and the UK Consumer Contracts Regulations 2013, Regulation 28(1)(b), consumers normally have a 14-day right of withdrawal (cooling-off period) from distance contracts.

2A.2 This right of withdrawal does NOT apply to the custom digital content services of Custom Songs For Life where: (a) performance of the contract has begun; AND (b) the consumer has given prior express consent to waive the right of withdrawal and has acknowledged the loss of that right once performance begins.

2A.3 Mandatory Checkout Confirmation. EU and UK customers must tick a mandatory, pre-unchecked checkbox at checkout confirming: "I acknowledge that Custom Songs For Life will begin producing my personalized song immediately upon payment. I understand and agree that I lose my right of withdrawal under the EU Consumer Rights Directive / UK Consumer Contracts Regulations once production begins." Without this confirmation, production will not commence for EU/UK orders.

2A.4 Nothing in this section affects any other statutory rights EU/UK customers may have, including rights relating to conformity of digital content with the contract.

3. Refunds Before Production Begins

3.1 Full Refund: If you request cancellation of your order within 24 hours of placing it, and production of your song has not yet commenced, you are entitled to a full refund of the amount paid. Cancellation requests must be submitted by email to [email protected] with subject line "Order Cancellation – [Your Order Number]." Requests submitted via social media, chat, or other channels will not be accepted. The timestamp of the email received at that address is the official cancellation timestamp.

3.2 Partial Refund: If you request cancellation within the 24-hour window but production has already commenced (i.e., work has begun on your song), we may, at our sole discretion, offer a partial refund of 50% of the order total to account for the creative work already undertaken. No refund will be issued for the Express Delivery Add-On fee in this scenario (see Section 4).

3.3 Cancellation requests submitted more than 24 hours after the order is placed, or after production has commenced and the 50% partial refund has been offered and declined, will not be eligible for any refund unless an exception applies under Section 5 of this policy.

4. Express Delivery Add-On

4.1 The Express Delivery Add-On fee of $129.00 is strictly non-refundable once your order has been accepted by Custom Songs For Life and production has been prioritized in our queue to accommodate the expedited turnaround.

4.2 If a full refund is approved under Section 3.1 (cancellation within 24 hours before production begins), the Express Delivery Add-On fee will also be refunded, as no production resources will have been allocated at that point.

5. Eligible Refund Situations

5.1 Notwithstanding the general no-refund-after-delivery policy set out in Section 2, a full or partial refund will be considered and, where appropriate, issued in the following specific circumstances:

5.2 Refund requests submitted on grounds of subjective dissatisfaction with the artistic output of the song (where the song has been created faithfully in accordance with the information and preferences submitted) will not be considered eligible for a refund. In such cases, we encourage the Customer to exercise their free revision entitlement.

6. Revision First Policy

6.1 Custom Songs For Life operates a "Revision First" approach to customer satisfaction. Before a refund request will be reviewed or considered, Customers are required to first make use of their included one (1) free revision, as described in the Terms and Conditions, Section 6.

6.2 A refund request submitted without the Customer having first utilized their free revision entitlement may not be considered. We believe that in the vast majority of cases, a revision can resolve any concerns about the delivered song.

6.3 This requirement does not apply in the eligible situations described in Section 5 of this policy (e.g., operational failure or technically defective files), where a revision would not be a reasonable remedy.

7. How to Request a Refund

7.1 To submit a refund request, please email us at [email protected] within 7 calendar days of the date on which the song files were delivered to your email address.

7.2 Your refund request must include the following information:

• Your full name as provided at checkout;
• The order number (included in your order confirmation email);
• The email address used at the time of checkout; and
• A clear and detailed description of the reason for your refund request, including any relevant supporting information.

7.3 Refund requests submitted more than 7 calendar days after the delivery date will not be honored, regardless of the reason cited. We encourage all Customers to promptly review their delivered files upon receipt.

7.4 We will acknowledge receipt of your refund request within 2 business days and will communicate our decision in writing within a reasonable timeframe.

8. Processing Time

8.1 Approved refunds will be processed within 5–10 business days of the date on which your refund request is approved. Refunds will be returned to the original payment method used at the time of purchase.

8.2 Please note that once a refund has been processed by Custom Songs For Life, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account. Custom Songs For Life is not responsible for any additional processing delays imposed by third-party payment institutions.

8.3 You will receive written confirmation via email when your refund has been processed on our end.

9. Chargebacks

9.1 If you have a concern about a charge from Custom Songs For Life, we strongly encourage you to contact us directly at [email protected] before initiating a chargeback with your bank or card provider. In most cases, we can resolve concerns more quickly and effectively through direct communication.

9.2 By accepting the Terms and Conditions and this Refund Policy, you agree to contact Custom Songs For Life first and allow us a reasonable opportunity to resolve your complaint before initiating any chargeback proceedings.

9.3 Fraudulent or unwarranted chargebacks — including chargebacks filed where the song was delivered as described and in accordance with your order — will be actively disputed. We maintain records of all orders, deliveries, and customer communications, which will be submitted as evidence to the relevant payment processor in any dispute.

9.4 The initiation of a fraudulent chargeback may result in the suspension of your account and the termination of access to our services.

9A. Payment Disputes, Chargebacks & Fraud Prevention

9A.1 Contact First Policy: Before initiating any chargeback, payment dispute, or Section 75 claim (UK), the Customer agrees to contact Custom Songs For Life at [email protected] and allow 5 business days for resolution. Most concerns can be resolved quickly without a formal dispute.

9A.2 Evidence of Delivery: Custom Songs For Life maintains detailed delivery records including email timestamps, delivery confirmation logs, and download/access records. These records will be submitted as evidence in any payment dispute proceeding.

9A.3 Fraudulent Chargebacks: A chargeback filed after the Customer has downloaded the delivered files, or where delivery has been confirmed by our records, constitutes a fraudulent chargeback. Custom Songs For Life will actively contest all fraudulent chargebacks and reserves the right to pursue recovery of the chargeback amount plus any fees incurred. Customers who file fraudulent chargebacks will be permanently banned from placing future orders.

9A.4 UK Customers: Section 75 of the Consumer Credit Act 1974 rights are not affected by this policy. UK customers who paid by credit card retain their statutory Section 75 rights.

9A.5 EU Customers: Rights under the EU Payment Services Directive (PSD2) are not affected by this policy.

10. Consumer Rights Notice

10.1 Nothing in this Refund Policy is intended to, and nothing shall, limit, exclude, or override any statutory consumer rights that you may have under the applicable laws of your country or jurisdiction.

10.2 If you are a consumer located in a jurisdiction that grants you rights that cannot lawfully be excluded or limited by contract (including but not limited to rights under EU consumer protection law, UK consumer law, or applicable Australian consumer law), those rights remain fully intact and are not affected by this policy.

10.3 Maryland Consumer Rights. Maryland customers have rights under the Maryland Consumer Protection Act (MCPA), Md. Code, Com. Law § 13-101 et seq. It is an unfair or deceptive trade practice under the MCPA to make any false or misleading representations in connection with the sale of goods or services. Nothing in this Refund Policy is intended to constitute a deceptive trade practice or to limit any rights that Maryland consumers cannot waive under the MCPA. Maryland residents who believe their consumer rights have been violated may contact the Maryland Attorney General's Consumer Protection Division at oag.state.md.us or call 410-528-8662.

10.4 Australian Consumer Rights. Australian customers have rights under the Australian Consumer Law (ACL). A major failure in service entitles the customer to a remedy of their choice. A minor failure entitles the customer to a repair, replacement, or refund at our discretion.

10.5 If you believe your statutory rights apply to your situation and are not addressed by this policy, please contact us at [email protected] and we will work with you in good faith to find an appropriate resolution.

11. Dispute Escalation Contacts by Region

11.1 If your concern cannot be resolved directly with Custom Songs For Life, the following consumer protection authorities may be able to assist:

Custom Songs For Life · Global Legal Policies · Effective September 26, 2026 · © 2026 Custom Songs For Life. All rights reserved. · Potomac, Maryland, USA